About us
Our history
ARM Services was founded in 2010 on a simple yet powerful idea: understanding risks in order to manage them more effectively.
We started with a small team and today we are a regional organization with operations in Argentina and Chile, with a consolidated LatAm network, and we play an active role in the forums that shape the future of insurance and logistics.
Our growth is built on three key pillars: technical expertise, our proprietary technology and operational management.
The result? We have developed solutions that now set the industry-benchmark: AssessRisk®, our risk assessment matrix, and SIGA®, a monitoring and operational transport and critical asset management platform.
Our 24/7 Operations Centers integrate technology, a proven methodology, and experience to anticipate events, answer with precision and provide support to decisions that matter.
What we do
We empower insurers, brokers and companies by providing them with solutions that combine expert assessment and applied technology.
- Technical risk assessment in transport, fleets, warehouses and fire safety.
- Proactive logistics risk management supported by 24/7 monitoring, custody and operational control.
- Compliance and exposure reduction programs, designed to enhance operational standards
- Asset management integrated system with SIGA® and digital prevention tools.
- Claim and loss adjustment with traceability and efficiency through ARM Adjusters.
- Verification and security solutions, such as VerifEye, which result in more reliable decisions.
Our objectives
Deliver greater security, more actionable information, and smarter decision-making.
Transform complex risks into more predictable operations.
Drive the entire industry forward.
Fifteen years later, we are driven by the same belief: the future of risk management is built on knowledge, technology, and teams that never stop learning.
Mission
We make risk visible, measurable, and actionable to improve our clients’ operational and insurance performance, integrating analytics, prevention, monitoring, and claims management through technology and highly specialized teams.
Vision
To lead in Latin America the transition toward data- and technology-driven risk management, empowering our clients, asset-intensive and logistics-driven industries, to raise the standard of loss prevention and risk response across their operations.
Our strategic value
- Operational excellence and traceability We certify and control every stage of the process to ensure consistency and service quality.
- Professional specialization A committed, highly skilled team of professionals that serves as the foundation of trust.
- Applied innovation We incorporate technology and proprietary developments to deliver real value and tailored solutions.
- Continuous learning We train in local and international best practices to continuously raise the standard of risk management.
- Results-driven mindset (ROI) We pursue verifiable qualitative and quantitative benefits across the entire value chain.
- Ecosystem collaboration We work closely with reinsurers, brokers, and insurers to enable improved coverage terms and targeted improvement plans aligned with risk exposure.
Our team
Gonzalo A. Delgado Zemborain
Partner - ARM Services Director
University Degree (Licenciatura) in Business Administration (Universidad de Morón). MA in Corporate Finance (CEMA) · Graduate Course in Evaluation of Investment Projects. For 9 years, Gonzalo has held managerial and director-level positions in private organizations from different industries, namely, insurance and technology.
Samuel A. Markov
Partner - ARM Services Director
University Degree (Licenciatura) in Computer Science (Universidad de Belgrano). MBA in Strategic Planning (Economics and International Business School – Universidad de Belgrano). Graduate Courses in Project Management, Service Marketing, Portfolio Management, Stock Market Operations and Negotiations. For 20 years, Samuel has held managerial and director-level positions in private organizations from different industries, namely insurance, banks, financial services, assistance services and technology.
Daniel Boaretto
Partner - ARM Services Director
University Degree (Licenciatura) in Insurance (Universidad de Morón). Claims and Loss Adjuster (National Superintendence of Insurance). Certified by AIRM (Alarys International Risk Management). Daniel has worked as a Technical and Commercial Manager in different private companies offering security services.
Thomas Radmann
Partner - ARM Services Director Chile
Specialist in Insurance and Reinsurance. For over 30 years, Thomas has held managerial and director-level positions in private insurance companies, both at the local and at the international level.
Banks and Insurance School, Cologne, Germany / International Reinsurance Academy, Willis & Faber, London UK.
Ariel Almiron
Partner - ARM Adjusters Director
Fully Licensed Claim and Loss Adjuster
More than 15 years of experience in Marine Cargo claim adjustment, leading the local and international risk assessment team in a prominent Argentine firm. He has delivered several courses to leading Insurance Companies and Brokers. Ariel has completed training workshops and seminars with the Argentine Association of Maritime Law, Marss Academy Chile and with the Argentine Association of Surveyors and Claim Adjusters.
Juan Ignacio Rodríguez Gasulla-Echagüe
Partner - ARM Adjusters Chile Executive Director
Lawyer, MBA, Loss Adjusters (Chile), Member of AIDA (Chile) and RIMS, with more than 20 years of experience in claim management and adjustment for marine cargo and other industries. Specialized in General and Maritime Civil Liability, P&I (accredited by the IGP&I). During his career, Juan Ignacio has managed highly complex cases either directly or as part of multidisciplinary teams, including the ISA crisis in the salmon industry (2007), the 2010 earthquake in Chile and several other specific situations such as Marine General Average processes, both locally and internationally.